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Customer Services NCFE Level 2


Benefits to you:

This e-learning qualification is designed to enable you to develop the knowledge and understanding required to work with customers in any sector.


Benefits to your business:

‘Customers’ in this context refers to internal and external customers including people who use services, their supporters and visitors.

This qualification will focus on the study of customer service and is suitable for people working in a range of jobs roles.


The objectives of this qualification are to help learners:

• develop an awareness of customer service
• understand how to communicate effectively
• understand the needs of customers who access your services
• understand teamwork

This e-learning course is flexible is delivered online over 4-6 months.