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Front of House Reception C&G NVQ Diploma Level 2

 

Benefits to you:

DATES: Flexible - in your company.

You will greatly benefit from this recognised qualification which is assessed in the workplace, ensuring relevant and beneficial training. You will develop exceptional customer service skills and become competent in dealing with administration situations that frequently arise within your workplace.

Course cost: £175 - £1200 (prices vary subject to criteria)

Benefits to your business:

You will benefit from an employee who can effectively represent your business and provide positive long lasting first impressions. In addition, units can be selected to fit your workplace systems and processes helping to increase efficiency.

Qualification:

This City and Guilds qualification will assess and train staff with front office reception responsibilities within the workplace. It covers the areas of safety and security, communications, dealing with bookings and the arrival and departure of customers, handling payments and resolving customer service issues. The subject areas covered will enable staff to be competent in dealing with the administration involved within front office work and also competent in dealing with customers to workplace standards.