Customer Service Practitioner Apprenticeship
Ensure excellent customer service, every time
Your staff actions will influence your customers’ experience and their satisfaction with your business.
FACT:
92% of consumers said they would stop purchasing from a company after three poor customer experiences (Hubspot 2019)
84% consumers voted customer service as a decision making factor when purchasing from a brand (Zendesk 2019)
Our Customer Service Practitioner Level 2 Apprenticeship will upskill new or existing staff by developing their interpersonal, communication and influencing skills. It will give them the confidence and resilience when dealing with customers in a wide range of situations including: face-to-face, telephone, post, email, text and social media in any sector or organisation type.
What’s covered on the apprenticeship?
The apprentice will develop skills and knowledge in:
- Interpersonal skills
- Communication
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
- Knowing your customers
- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Their role and responsibility
- Customer experience
- Product and service knowledge.
Duration and venue
This apprenticeship will take a minimum of 12 months to complete. Training is delivered one day, every other week at our Cornwall College St Austell campus.
What are the benefits of taking on an apprentice?
By employing an apprentice it will enable you to build a talented workforce through upskilling new or existing staff. Recent research from Gov.UK states that 86% of employers say that apprenticeships have helped them to develop skills relevant to their business. 78% of employers say apprentices make their business more productive and 74% said that apprentices have helped improve the quality of their product and services. Find out more about the benefits of taking on an apprentice here.
Funding and grants
Depending on the size of your business, the apprenticeship training can be fully-funded or part-funded. See our funding guidance.
Apprenticeship recruitment team
Our recruitment team will work with you to find the right apprentice for your business, this service is provided free of charge, saving you on average £750 per apprentice on recruitment costs. Get in touch with them for more information.